Terms of Service

RampBook Pro (“RampBook”, “we”, “us”) is workshop management software for vehicle garages, operated from the United Kingdom. These terms are a contract between us and the business that registers a garage account (“you”, “your garage”). By creating an account or using the service you agree to these terms. If you use RampBook on behalf of a business, you confirm you are authorised to bind that business.

RampBook provides tools for running a garage: bookings and scheduling, job cards, vehicle and customer records, vehicle inspection checks, invoicing, document emailing and MOT reminders. Features may be added, changed or improved over time. Where a feature depends on a third-party source (for example DVLA or DVSA vehicle data), we pass on what that source provides and cannot guarantee its accuracy.

RampBook is an administrative tool. It does not carry out vehicle inspections, does not certify roadworthiness, and its checklists and reminders do not replace your garage’s own professional judgement or legal obligations (including official MOT testing requirements).

• You are responsible for keeping login credentials confidential and for all activity under your garage’s accounts.
• Admins can invite staff; you are responsible for who you invite and what they do in the service.
• You must give accurate account information and keep it up to date.
• Tell us promptly if you suspect unauthorised access to your account.

Everything your garage enters into RampBook — customers, vehicles, bookings, checks, invoices — belongs to your garage. We claim no ownership of it. You grant us the limited licence needed to host, process, back up and display that data in order to provide the service.

For the personal data of your customers, your garage is the data controller and RampBook acts as your processor, as described in our Privacy Policy. You are responsible for having a lawful basis to record your customers’ details and to send them communications (such as MOT reminders — which always include an unsubscribe link), and for responding to their data-protection requests.

You agree not to:

• use the service for anything unlawful, or to send spam or misleading communications;
• attempt to access another garage’s data or probe, disable or overload the service;
• resell or provide the service to third parties as your own, without our written agreement;
• upload malicious code or content you have no right to use.

Current pricing is as published by us or agreed with you in writing. Where a free trial or early-access arrangement applies, we will give at least 30 days’ notice before paid-for terms start or prices change. Fees are exclusive of VAT unless stated otherwise. If fees go unpaid after reasonable notice, we may suspend the account until payment is made.

We aim to keep RampBook available and fast, but we do not guarantee uninterrupted or error-free operation — maintenance, upgrades and events beyond our control can cause downtime. Data is stored with reputable cloud providers with encrypted storage and routine platform-level backups. We recommend you also keep your own copies of critical documents (for example, downloaded invoices).

We own the RampBook software, design and branding. Your garage owns its own branding (such as the logo you upload) and its data. Neither of us gets any rights in the other’s property beyond what these terms grant.

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Subject to that:

• we are not liable for indirect or consequential loss, loss of profits, or loss of data caused by events beyond our reasonable control;
• our total liability arising out of the service in any 12-month period is capped at the fees your garage paid us in that period (or £100 if you have paid no fees);
• we are not responsible for decisions your garage makes based on data from third-party sources such as DVLA/DVSA records.

• You can stop using RampBook and close your account at any time.
• We may suspend or terminate an account for serious or repeated breach of these terms, after notice where practicable.
• On closure, we will make your data available for export on request for 30 days, after which it is deleted from live systems.

We may update these terms as the service evolves. For material changes we will give reasonable advance notice (for example by email or an in-app notice). Continuing to use the service after a change takes effect means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions about these terms: support@rampbook.co.uk.